Noblesville, Indiana
Not resolved
3.2
Details
0 comments

Update by user Jun 30, 2016

Vizio finally sent a repair tech out and repaired the television.

Original review posted by user Jun 17, 2016

Ha d apronlem with a relatively new flat screen TV. Called tech support, troubleshot with them for almost an hour where we tried everything, including a complete factory reset.

Technician set up an at home service request and I was very pleased to this point. Three days later another technician called and set the service request was denied since he felt there wasn't enough troubleshooting done. This time I was asked to call back once home to troubleshoot the input issues again with both the HDMI and the coax. When I did call back, there was no information in the system why it was denied and no one could figure it out.

They set up a new case number and said they would get everything rolling to repair. Seven days later........still nothing and they had to set it again for the third time.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Vizio Cons: Tech support.

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