Yakima, Washington
Not resolved

55" tv failed in warranty period [1 year]. After going thru reset drill w.

tech support they agreed it was toast. Warranty requires you to accept "re-certified" unit as replacement. Requires you to schedule "replacement exchange" with sub-contracted delivery company in a scheduled 4 hr. window.

Delivery didn't show in 4 hr window [twice]. Driver arrived 4 hrs after 2nd window closed. Set up and powered replacement. Failed the next day.

Start process over. Gosh I'm really impressed. How much will I be compensated for my lost time?

Loss of use of product? A re-cycled reject is not an acceptable replacement.

Product or Service Mentioned: Vizio Tv.

Reason of review: Warranty issue.

Preferred solution: Full refund.

  • Defective Replacement
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