Not resolved

The sound bar was purchased for our apartment in Chicago, Il. It was purchased

online from Amazon and the order was fuliflled by Trendy Gifts. When we visited

Chicago in late January we took possession of the package which had been

delivered (unopened) to the package room of our condominium building in early

January. When we opened the package we found that the mounting brackets were

missing. Otherwise, the unit functioned properly, but we wanted to mount the

speaker baron the wall beneath the Vizio speaker. When we returned home to Ohio

after the weekend, I called Vizio to ask for the brackets. I was told that

without the serial number and proof of purchase (which I have), they could do

nothing for me. Luckily this past weekend, we had friends in Chicago who agreed

to go to the apartment and get the serial number. Unfortunately the number that

they copied down was apparently not the correct one as I was informed when I

again called Vizio customer service today. The company simply refuses to

satisfy its customers by completing an incomplete order and are falling back on

a policy that is onerous and designed to benefit the company at the expense of

satisfying a customer. The small metal brackets are worh maybe 10 cents but are

spawning a major complaint from an otherwise satisfied. customer

Monetary Loss: $339.

Company wrote 0 private or public responses to the review from Feb 04, 2013.
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