Product: Vizio Tv Rating: 3 Stars Clear all filters (7 of 215 reviews match)
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Vizio in Myrtle Beach, South Carolina - Bad Tv's could not be fixed.

3.0
Details
Last 2 Vizio TV's i purchased lasted 2 years and the other 18 months. The last one was 60" I'm done with them.
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Review
#1653148 Review #1653148 is a subjective opinion of poster.
Product
Vizio Tv
Reason of review
Bad quality
Loss
$1200
Preferred solution
Price reduction

Vizio in Baltimore, Maryland - Screen Goes Black no picture.....the sound is there but no picture.

3.0
Details
Their Televisions are defective too many people have the same problem with the screen going black and there is no solution to fix the problem. They tell you … you need to purchase a new tv. My vizio is less than 2 yrs. old. I went on line to try and find help and was amazed at all the complaints and unsatisfied customers. Wish I would have researched their product before I purchased. The problem is they know they are selling a defective product and should have corrected the problem by now. Since we do not live in Radio Days I expect a picture along with the sound. What's this sit around the TV and listen.
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Review
#1515836 Review #1515836 is a subjective opinion of poster.
Product
Vizio Tv
Pros
  • Customer service person was polite
Reason of review
Damaged or defective
Loss
$500
Preferred solution
Full refund
2.5
Details
First off when i saw that there were thousands of complaints and only a dozen or so resolved I realized this is a company who doesn't even read those reviews. This feedback section is just for us, unsatisfied customers, to find a place where to vent!! :-) So I'll...
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Review
#1333842 Review #1333842 is a subjective opinion of poster.
Product
Vizio Tv
Pros
  • Price -
Reason of review
Bad quality
Loss
$800
Preferred solution
replacement TV or gift certificate toward purchase of another Vizio
2.6
Details
Only advise was to replace the $1700 set with a new Vizio TV. I have had and still have 3 Vizio sets and any small problems have always been successfully addressed but this time I was very disappointed with their response. Of course this is the most expensive item....
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Review
#1221505 Review #1221505 is a subjective opinion of poster.
Product
Vizio Tv
Reason of review
Damaged or defective
Preferred solution
option for repair

Best Buy Nightmare

2.5
Details
I ordered a television including delivery and mounting on 2/24/17. The delivery and install was scheduled for 3/4/17 from 12pm - 4pm. After changing to a later shift in order to be home for the delivery the delivery company showed up 3.5 hrs late. They never called to inform me of their delayed schedule. I actually called in to find out, however I was told they would be an hour late. I was offered a gift card due to the inconvenience. When they arrived I was informed they don't install. I received several communications confirming my delivery install date and time. I was told I was supposed to call an schedule by some reps and that they aren't sure why it wasn't scheduled by others. To add to my inconvenience I was told I had to go back into rotation due to Best Buy's error. They have no technicians to handle Best Buy errors. Everyone simply goes back into rotation. Now I would have had to go 5 more days without the service I paid for due to their error. Best Buy made good on the gift card offer ($100) stating payable after installation. After scheduling the appointment, I open the television and the screen was cracked. I'm thinking this has to be a joke. I call back in and was advised, after yet another hour of my life wasted on Best Buy, that I would have to wait until 3/9/17 to have the television exchanged as well. After some venting, I agreed to the date. Today, 3/5/17 I log into my account to find the taxes have been adjusted to reflect the new price of the television now that the sale is over. The agent also advised me that this order was never going to go through the date scheduled and the she was glad I called. So at this point I am livid. How can one company messed up a simple order to this degree? Every step of the order was handled improperly except the funds being debited for my account. I spoke to a supervisor that refused to supply an employee ID by the name of Jason (generic right?). He advised me that humans make mistakes and it wasn't done on purpose. Needless to say, Best Buy started a fire and "Jason" poured fuel on it. As a customer service/escalation/retention specialist of over a decade, I provided coaching. I let him know that when you are in a field you are considered an expert and humans make mistakes is NEVER okay to say to a customer especially when the company has botched the order as bad as this order. This turned into a debate as he defended his position that humans DO make mistakes. I let Jason know that I am not an *** and I am very aware of that fact, however it is not okay. I learned through speaking to several agents that Best Buy has no contingencies for company error. As big as this company is as well as long as it has been in business there should be enough data to extract to find how many orders end in company error and have technicians available to remedy the problem without being thrown back into rotation. As a consumer I did everything I was supposed to do; I placed the order, paid for the desired services and scheduled my appointment. Best Buy did offer the gift card. So in essence for their error I get money from them to give back to them. Hmmm... No associate in a supervisor position was willing to take responsibility. Customer service was the worst I have ever experienced. Never could an agent of mine get away with such treatment. Ultimately I had no choice but to reluctantly cancel my order. Not only was I treated unfairly, received damaged merchandise 3.5 hrs late, never got a scheduled installation, missed work, falsely informed of the new delivery date, spent almost 4 hrs on the phone with Best Buy, but I still have no television. This was by far the most frustrating experience I have encountered working with any company. I had such high hopes for Best Buy.
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Review
#1017150 Review #1017150 is a subjective opinion of poster.
Product
Vizio Tv
Cons
  • Delivery almost 4 hours late
  • Delayed wait time
  • Damaged merchandise
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution

Vizio Tv Review

3.0
Details
Screen black, no picture, but has sound. When working it has a great picture. After turning tv off for long time then back on it worked, happens a lot until finally nothing! I contacted support, did what they said & it worked for a while, but not now. I think it may be a boot up issue in the board..my guess. It's only a few yrs old.
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Review
#747504 Review #747504 is a subjective opinion of poster.
Product
Vizio Tv
Reason of review
Bad quality

Vizio - Tv Review from Manistee, Michigan

3.0
Details
Bought a 50 inch flat screen in feb. Of rhis year. A black circle appearred on the screen and is getting larger. Now there is a line from the top of the screen to the bottom. Thwy said it is not covered under the 3 year additional warranty we purchased. They say we damaged it, which we did not do. If i did it i would not be so upset. But seriously i dont get it !! Very pissed off and irratated! So i am out 628.00..this sucks
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1 comment
Anonymous
#1049723

I went back to Walmart and talked to a manager in electronics. I showed him my pictures and explained everything that I had gone through with Vizio.

He told me to bring the TV back in and they would replace it for me. I am grateful for the understanding and pleasant manager.

So I am happy with Walmart,but still upset with Vizio. Their customer service and the company should learn to listen and take better care of loyal customers.

Review
#701564 Review #701564 is a subjective opinion of poster.
Product
Vizio Tv
Reason of review
Bad quality

Contact Vizio Customer Service

Mailing Address:
VIZIO, Inc.
39 Tesla
Irvine, California 92618
United States
Phone:
(949) 428-2525
All Vizio Contacts

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