I purchased a VIZIO television. At that time, I was caring for a very dear with a terminal illness.
My fried recently passed away, so I just got around to opening the television. It is still within the "promised" one-year warranty period. The television did not work from the moment it came out of the box. VIZIO technical service representatives have repeatedly lied to me.
They claim the screen was somehow cracked, but the case, box, and all packing materials are absolutely flawless. They won't do anything at all -- not even offer me a discount on another one of their sorry products -- which I would never buy anyway. But, this gives you the drift about their NON-consumer service. VIZO customer representatives have lied and told me they are supervisors, so-called supervisors have lied and told me they are the top leaders in the company.
In particular, I spoke with a "Julie," who claimed she was at the top and refused to give me her full name or let me speak to anyone else. She had a very condescending attitude from the moment she got on the phone. But, this complaint really isn't so much about their poor customer service as it is about VIZIO not standing behind its product.
This is a horrible company and I will NEVER again buy one its products. Buyers beware and NEVER shop VIZIO!
Monetary Loss: $350.