Not resolved

Bought a 60” 4K Vizio TV in June. For the last month, every time you turn the TV on, it takes 5 minutes to cycle through the inputs and randomly land on one.

Called Vizio support and was hung up twice on because the idiots working can’t operate a phone system. Finally got through for them to tell me they would send someone out to fix it and would take 5-7 days. Ended up taking 10 days and still hasn’t fixed the problem. Finally they told me they would send a re-furbished replacement TV, but it will take 2 weeks.

Even worse, they offer no compensation or discount for your loss of time and service. Paid good money for a new TV and now I have a re-furbished one after only 4 months. What TV has issues after 4 months? I have a Samsung for the last 10 years and runs completely fine.

VIZIO = terrible TV and terrible customer service. Will never buy again and wouldn’t recommend to anyone else either!

This reviewer shared experience about damaged or defective and wants this business to issue a full refund as the author lost $1200. The author is overall dissatisfied with Vizio. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

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