Product: Vizio Sound Bar Clear all filters (7 of 7 reviews match)
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Woot - Beware of the products. It seems that the “renewed” equipment is not repaired just sent out to the next customer.

1.5
Details
I ordered a Visio SB-3651-E6C 5.1 Soundbar through Amazon from Woot. Out of the box both rear speakers and the subwoofer crackle so badly you can’t hear the actual content. When I contacted Amazon I was directed to the review and complaint page of Woot to file a complaint. So far there is no other way offered to correct the junk Woot sent me. Buyer beware, it looked like a good deal but I should have paid the extra $50 and bought the same system from Costco. At least I know they will honor what they sell.
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Review
#1707429 Review #1707429 is a subjective opinion of poster.
Product
Vizio Sound Bar
Reason of review
Damaged or defective
Loss
$150
Preferred solution
Deliver product or service ordered

Vizio - GARBAGE

1.4
Details
Vizio - GARBAGE
This company produces garbage. Bought a sound bar with a sub woofer and two surround sound satellites. Remote worked for a month then the sound bar cut out after another month. Tried contacting them through their customer service, both "live chat" and phone, couldn't get past the language barrier. Shame! Will not ever spend good money on a GARBAGE COMPANY.
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Review
#1191380 Review #1191380 is a subjective opinion of poster.
Product
Vizio Sound Bar
Reason of review
Bad quality
I contacted Vizio and they refused to talk about the well documented issue of subwoofer suddenly not connecting. I even sent them 23 links to the issue I found on the internet. They just said over 12 months old your issue. Pretty short life span for an electronic item.
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1 comment
Anonymous
#1435936

I need help. I bought an e70e3 $1,600 tv and it has broken down twice in 15 months and Iwhen I called them they me I had to buy a new one.

I’m permanently disabled and have no money and they treated me like garbage. I need help my email is kevinhorgan155@yahoo.com

Review
#1187104 Review #1187104 is a subjective opinion of poster.
Product
Vizio Sound Bar
Reason of review
Bad quality
Complained to Amazon they got me to company who sold it . I had to buy another one so I could return old one . Vizio service is like a Eunuch unable to perform. I am also having issues with My Vizio 55 inch screen. The picture goes black for about five seconds and the...
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Review
#1186193 Review #1186193 is a subjective opinion of poster.
Product
Vizio Sound Bar
Reason of review
Bad quality
Loss
$1100
Preferred solution
Replace it

F Vizio's customer service

2.8
Details
Vizio customer service, which they are SO proud of, is garbage. I bought a 45 inch sound bar that didnt pair to the wireless subwoofer like it was supposed to. I called Vizio and they knew of the issue. They knew these were faulty and still sold them! They sounded very helpful though and sent me a new one quick, but the replacement they sent was only a 40 inch. They made me pack it back up and send them back the 40 inch before they would send me the correct replacement. I sent back the 40 incher and never got my 45 inch. I called in and they said to wait, it should be coming. A month later I realized I still didnt have it. Called back again and now they wont send a replacement 45 incher to me without me giving them my credit card info as a hold until I send back the original 45 incher that doesnt work. This is a new policy that just changed. Fine, here's my *** credit card info... but it gets better! They are trying to send me a recertified unit as replacement. So the new unit I bought that they sold me even though they knew it was faulty is going to be replaced with a refurb?? And they want to put a $499 hold on my credit card for the cost of a brand new unit when they're trying to replace it with a product that was returned by another customer, presumably because IT DIDNT WORK RIGHT!! F Vizio!
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Review
#1039548 Review #1039548 is a subjective opinion of poster.
Product
Vizio Sound Bar
Reason of review
Poor customer service

Vizio Sound Bar

I purchased the VIZIO Smart Cast™ 40” 5.1 Sound Bar System (SB4051-D5) January 28, 2017. Two weeks later, my unit simply stopped working. No sound, no activity, no warning. I called Vizio customer service to try and resolve the situation and do some troubleshooting. Nothing from either end seemed to work. Vizio support decided they would send me a return shipping label so I could send the unit back to their warehouse. I packed up the whole unit and shipped it back on February 15, 2017. Once the unit was received, I was sent an email saying the unit had reached the warehouse and was being looked at. So far so good, but this was the beginning of my nightmare. I received a call from someone in Vizio support saying they could not fix the unit and a part that was needed was not available. Let’s stop here for just a sec and take this in. Vizio, you MAKE THIS STUFF. How do you not have a part available in a warehouse that receives Television and Audio equipment from all over the country? This is the equivalent of taking a car you just bought back to a dealership for a bad part and they tell you “We need to send your car back to the assembly line to figure out what’s wrong”. That should have been my first warning. Needless to say, it was a disappointment. Thus began the process of trying to get a refund. On February 22nd, Vizio then decided they would refund my money back for the defective product. I received another email saying to send a picture of the original receipt. Unfortunately, my receipt could not be located as I may have placed it in the box when I shipped it off. We’ll come back to that in a second. I was able to contact the retailer I purchased this unit from and received an email print out of the entire transaction. I finally received a reply March 2nd and of course, something is wrong. Vizio only accepts receipts with the company logo printed on it. So let’s just forget the fact that I CALLED THEM to troubleshoot the product, had a label sent to ME to return the unit, and then mailed the unit back to THEM and had a case number created! I guess only a criminal would go through all of that for a refund. I called Vizio customer service again today to try and resolve this. I figured that Vizio can mail me back the defective unit; I will take it back to the original place of purchase (Since they know I did in fact buy it from them) and get my refund that way. Here is where the story manifests into absurdity. It turns out that customer service does not have phone numbers to the shipping warehouse where units are received. They can only email the location and wait for a response (24-72 hours). Let me repeat that, CUSTOMER SERVICE DOES NOT HAVE A PHONE NUMBER TO CONTACT ITS VERY OWN WAREHOUSE. This is the equivalent of calling your phone company to get information about phones, and they say you can only email them questions about PHONES. I’m not yelling, but you have to appreciate the irony that the very point of customer service is to be a focal point for customers’ issues. Now I must wait for someone to hopefully contact me to see IF a return is possible, if not, sucks to be me. Will I buy a Vizio product in the future? Only if EVERY single electronics company in the world went bankrupt, and even then, I have doubts.
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Review
#1017606 Review #1017606 is a subjective opinion of poster.
Product
Vizio Sound Bar
Reason of review
Damaged or defective

Vizio Sound Bar Review

2.0
Details
Purchased vizio sound bar model: SB3821-C6 from Walmart. It worked well for 1 month, then wouldn't power on. I wanted to return it to Walmart, but had thrown the original box away, due to it took up to much space. So, now I'm waiting for Vizio to send me the empty box to return this cheesy product. What a hassle.
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Review
#855612 Review #855612 is a subjective opinion of poster.
Product
Vizio Sound Bar
Reason of review
Damaged or defective

Contact Vizio Customer Service

Mailing Address:
VIZIO, Inc.
39 Tesla
Irvine, California 92618
United States
Phone:
(949) 428-2525
All Vizio Contacts

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