Product: Vizio Remote Clear all filters (7 of 7 reviews match)
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Vizio - Tablet remote is not working

1.0
Details
our smart remote is not working and it is still under warranty.but customer service said we can use our phone what a smart idea!!!! we have never thought of it.or they can send us a basic remote control???? so what is for warranty??? we have 3tvs at home and i have never have a problem like that before or customer service like under quality. don't waste your money and don't buy their product.you would spent hours on phone for no solution. Shocked
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#1303696 Review #1303696 is a subjective opinion of poster.
Product
Vizio Remote
Reason of review
Bad quality

Vizio - Smartcast is the Worst SmartTV platform.

2.7
Details
I bought a 4k Vizio TV with smartcast. Smart cast sounded pretty cool but the problem is it never works properly. I spend 15 minutes reprogramming everything everytime I want to use it. Now it's Tell ng me I need to purchase a new remote for the TV . It's just a complete trash system. Never buying anything Vizio again.
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#1136590 Review #1136590 is a subjective opinion of poster.
Product
Vizio Remote
Reason of review
Bad quality

Vizio in Hamilton, Montana - Poor Design/Lousy Customer Service

1.0
Details
I have an E48Vi-B2 Visio Television and the remote control does not work. I purchased a $9.99 Universal Remote that works great with the set but the new remote can only change channels, raise and lower volume and turn set on or off. I have "Cycled" both the Television and the Remote as suggested, with ZERO results. Customer service just told me he has heard of no problems with any remote controls by Visio and because I am three weeks past my "Warranty Date" he tells me I am just out of luck. My suggestion is that Visio is producing and selling a crummy product and will not stand behind the lousy products they are selling. Visio represents the very worst of a company and their intentions. Customer Service also suggested I purchase a Samsung TV for better results. Good call!!!
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#917247 Review #917247 is a subjective opinion of poster.
Product
Vizio Remote
Cons
  • Product not up to good standards and standing behided product
  • Support
  • Poor quality
Reason of review
Lousy Product/Worse Customer Service
Loss
$450
Preferred solution
Full refund

Vizio in High Point, North Carolina - POOR customer service and quality

VIZIO has the WORST warranty and attempt at customer service, followed closely by Manna Delivery/Distribution! Bought a 50" smart TV. 2 days later had to take back/exchange due to defects. 2nd TV had several issues - made several calls to Vizio/tech support. Remote batteries had to be replace every 7-10 days, TV did not respond, etc. Was watching TV and it went off. One it it went off and wouldn't turn back on. Called Vizio. TV was under warranty and this began my ordeal 7+ weeks ago. Been trying ever since to resolve. I was promised an upgraded replacement in 5-7 business days, delivered, set up and would take the old TV with them, and I thought wow, they are great at handling this. I thanked the person on the phone and felt they would come through. Manna had possession of my replacement TV, which was at the local delivery company for over a week just 15 minutes from my home. Manna stated they only schedule to my area one time a week at a specific time. Vizio refused to let me pick it up from them myself even when I begged because I was having out-of-state company for Thanksgiving and we are big football fans - wanted to watch the games. NO, they have to 'set it up for you, we have to have them bring it. A month after much hassle and many phone calls Manna scheduled 'special after hours delivery' so I could get it. Delivery people refused to schedule on a day I had off of work with an open time frame because 'it is scheduled for after hours delivery' and we can't do that until Friday night between 4:00-6:00, the time was supposed to be after 4:30 which is the soonest I can get home from work. I finally get a non-functioning TV after more than10 more phone calls, delivered at 1:30 in the afternoon a month after my first call. Here begins replacemnt # 2. I tried to set up the TV and connect to the internet - couldn't. Tried again the next day. My tech savvy Son-in-law came over the next and attempted - still no. I called Vizio, talked with customer service and two different tech people - still didn't work. Called bake again, talked to tech and customer service and was told they need to replace the TV. Due to all the problems with 1st exchange when I called about getting another I was offered 'expedited shipping' on another TV with guaranteed delivery by 12/4 - still waiting. When I did not receive it the next person said they don't even have expedited shipping, but promised this would be resolved and no matter the day - weekday/weekend, up to 10:00 at night they will deliver ASAP. Again told normal turnaround is 5-7 business days, but could be 5-10 days and it had been 4 calendar/2 business days. Received a call saying delivery would be 12/16 8-4:00. After calling Manna back, again, I was told - that is our regular delivery schedule and we have no information telling us you have after hours delivery. So I'm expected to take a full day off of work to wait for possibly a working TV - I think not. After 7 more Vizio calls I get another delivery call from Manna that it will be Monday 1-5:00 pm because of the 'special after hours delivery' request, as the regular delivery window is 8-4:00. Really! Next Monday will be day 22 of this 2nd 'expedited/special delivery' which is supposed to take 5-7 business days. I requested a full refund - it was denied due to not enough attempts to provide me with a working TV even after excess of 20 phone calls, being hung up on, having to re-explain everything to each person answering the phone, begging for someone with power/high level manager, told 'they are busy will call you back', having to call Vizio then Manna, then Vizio and back and forth to no end. I was told by a Vizio agent 'What more do you want?! We've already apologized to you and I already told you we are having it delivered as soon as the delivery company receives it with authorization for after hours.'
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#749935 Review #749935 is a subjective opinion of poster.
Product
Vizio Remote
Cons
  • Would not honor their warranty
  • Too long to replace
  • Cannot trust what they say
Reason of review
Bad quality

Vizio Remote Review

The remote control wont work and the tv shuts off constantly.
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#499523 Review #499523 is a subjective opinion of poster.
Product
Vizio Remote

Vizio in Indianapolis, Indiana - Junk...DO NOT BUY!

I was very satisfied with my 2 Vizio smart tv's until the 55", at only 2 years old went to ***. It will not respond to any remote. This is intermittent problem. 2 years!? I called Vizio and they could only offer to refer me to a repair service for $275. NO GUARRANTEE! I will put that money toward the purchase of another brand. Vizio is junk! This is the poorest customer service. Vizio is aware of this problem. When I asked customer service about all the similar complaints, she said: If you are referring to some forum on the internet, there are only 1 thousand complaints and we have sold 40 million of our tv's. You be the judge. If that is the best response to the question, I will buy from someone else.
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#473082 Review #473082 is a subjective opinion of poster.
Product
Vizio Remote
Loss
$850

Vizio in Epsom, New Hampshire - 55" TV constant problems

I Bought new 55" TV Nov 28. It lasted less than 2 months until it failed to respond to any remote and had a tech replace the wifi and main board. Now a couple of weeks later the picture keeps flickering. This $800 strobe light was a huge mistake. The customer service has been less than helpful thusfar After researching the product and problem on the internet I have found that this problem is far from unique. Vizio seems to have an issue with their products lasting more than a year. At least mine is less than 6 months old so maybe there is hope they will fix it.
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Review
#386946 Review #386946 is a subjective opinion of poster.
Product
Vizio Remote
Loss
$800

Contact Vizio Customer Service

Mailing Address:
VIZIO, Inc.
39 Tesla
Irvine, California 92618
United States
Phone:
(949) 428-2525
All Vizio Contacts

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