39 Tesla, Irvine, CA 92618, USA
Not resolved
3.3
Details
0 comments

I have had four of these devices. Three have been replacements.

Today, April 10, 2017, I was told that there is a firmware issue that may take up to a week to be downloaded. I have spoken to two technical representatives who did not seem to care about my concerns, just wait is what they want me to do. I was sent an E55-E2 to fix the problem, it was broken when it arrived. When it was reported, the technical rep.

would not send another E55-E2 because it is an upgrade, how are we the customers suppose to know this. I have been happy with Vizio, I have another model that has worked well for the past two years.

Only one person out of the five or six I have spoken to seems to understand customer service. Just beware when calling customer service.

Product or Service Mentioned: Vizio E55-e2 Tv.

Reason of review: Poor customer service.

Monetary Loss: $498.

Preferred solution: Send me the E55u-E2 that was sent and was defective..

Vizio Pros: Tv while it worked.

Vizio Cons: Poor product and customer service, Customer service falls short.

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