I purchased a new 55inch led tv part of their m series smart tvs on june 18th 13. The tv started turning off on its own and I was getting black shadowing accross the screen.
It finally did not want to turn on again, I called vizio and they said they first needed to send a technician to fix my televison that I purchased 31 days before. They could not send me a new tv. I waited 7 business days for a tech to call me which never happened. I once again called customer service and a tech arrived at my home 3 days after.
The televisions power was repaired but not the led screen. I then had to re call and have them start another claim. They made me take pictures and send it to them. The first set of pictures were denied.
I sent them a picture of a netflix logo that had black shadows on the corners and was denied. The rep said the room was not well lit. I re sent pictured the following day. I called back and was on hold for 30 minutes while two other reps reviewed the pictures.
I was then told I would get a new tv within 8 business days. Today I was called by vizio it has been 3 business days since re they told me my the tv would be sent out, they said they cancelled my claim because I did not accept a refurbished tv agreement. I argued that my tv is less than 1 month old and it is broken and that I paid for a new tv and thus want one. They gave me a bunch of *** and said that it is practically new and that it is all they can do.
On top of that I have to wait another 8 to 12 business days to receive it.
I still have a busted tv 2 months after I bought it and waiting for my replacement. I would never recommend vizio to anyone spend the extra 200 dollars it is well worth it.
Product or Service Mentioned: Vizio Tv.
Monetary Loss: $1300.