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1.7

Bought a Vizio P552ui-B2 4K Ultra HD end of January 2015 experienced problems within six months and contacted Vizio to send a tech to repair. They advised did not have the necessary parts to fix and would replace the TV.

Replaced with a re-certified TV a nice term to indicate refurbished. Customer service offered no other choice to get a replacement and one has to agree to their exchange policy to receive a replacement. They love to quote “read your warranty” and tell one “we can replace with a TV of our choice”. They force the customer to accept their terms and care less about a common sense approach to resolve the matter.

On the retail box it says “One year limited warranty, we stand firmly behind our products with an amazing one year service warranty and lifetime technical support” Hey Vizio, how about putting on the retail box and “we happily exchange your malfunctioning TV with a refurbished TV!” Service Representatives are well schooled in the re-certified TV exchange business. When I asked one Service Representative if she would be happy with such a settlement for a TV costing over a thousand dollars and being replace within six months with a re-certified TV, she said she could not answer that question!!!! Will you buy another Vizio TV or do you advise your friends and family not to buy a Vizio, it is up to you.

My answer to this question should be obvious. Oh yes, I requested an refund but of course was told, a refund is not authorized under our warranty!

Reason of review: Warranty issue.

Monetary Loss: $1032.

Preferred solution: Full refund.

Vizio Cons: No parts available replace with recertified tv.

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Vizio contacted me and has resolved this matter - I am happy with their decision to provide me with a new TV....I wish this had been accomplished prior to my logging this complaint.

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