The lack of support regarding Vizio and their blu-ray firmware updates doesn't surprise me at all. Vizio always has, and most likely always will have terrible customer service and product support. Stay away from this company if you value product support!
I have a vizio soundbar that is useless, a vizio blu-rey that is now useless, all remote controls broke within the first year of use. The TV still works fine, but won't be surprised if it was to fail tonight!
No plans to ever purchase anything with the Vizio name in the future
Reason of review: Bad quality.