Most helpful review

Visio no longer supports their bluray players

WARNING: Please reconsider purchasing a VIZIO anything. I have a vizio bluray player model BR133 that I purchased less than 2 years ago. I recently purchased the X-Men Days of future past and found out it would not play due to the bluray needing a firmware update which...
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28 comments
#1880045

I will never buy anything with the Vizio brand again. Like you said, when are they going to drop their support for their other items?

I was considering a Vizio TV, but I think I'm going for an LG or a Samsung now. Companies that drop customer support suck.

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ID
#548024 Review #548024 is a subjective opinion of poster.
Location
Baltimore, Maryland
Cons
  • Support
Reason of review
Poor customer service
Loss
$200
Preferred solution
Let the company propose a solution

Cannot connect to Wi-Fi

We have yet to receive a phone call, didn't get a call between 8-12am like the replied message we received said we'd get. Frustrating doesn't touch what I fully want to say.
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ID
#4171062 Review #4171062 is a subjective opinion of poster.
Location
Charlotte, North Carolina

Still waiting for my refund. Took over 15 days for defective unit to get picked up.

Was told that other people having black screen issues with my model tv. Yet, I was told that Vizio had no units to exchange my bad tv for new tv.. cant believe Vizio could not accommodate that. Have to send my tv in for service to check before I get refund. What an exhausting process.. bad customer service, follow up and professionalism.

User's recommendation: Re-think purchasing Vizio priducts.

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ID
#4156042 Review #4156042 is a subjective opinion of poster.
Location
Las Vegas, Nevada

TV didn't broke in 10 months after purchase and the VIZIO customer service to get this resolved was terrible.

BAD CUSTOMER SERVICE, FOLLOWUP AND ASSISTANCE. Trying to get in contact several times to get problem taken care of and custimer service run around initially. Finally got someone to tell me that it owuld take 15 days to process a picup for bad tv and then after factory looks at it the possibllity of refund. I sent photos with bad tv screen (blacked out) and copy of receipt. Bougt NEW VIZIO Dec 22. Bad Oct 23. Didn't last a year?

User's recommendation: Don't buy VIZIO TV.

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ID
#4149608 Review #4149608 is a subjective opinion of poster.
Location
Santa Fe, New Mexico

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Verified Reviewer

TV not working and Vizio lies