Update by user Nov 13
I'm happy to say that they responded amicably.
Original review posted by user Oct 14
I call Vizio after finding an oily tacky substances on the back. Sent pictures got a call back from Ken from Vizio, pretty much telling me that something is dripping on tn TV
I explained that there were two bed room above and a stair case behind were the TV is.
Ken insisted that something was dripping on it. Ask him to pay for shipping so he could analyze tv, refused that offer and continued to say something was dripping on tv.