State: District Of Columbia City: Washington Clear all filters (3 of 425 reviews match)
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Vizio Smart Tv Review from Washington, District Of Columbia

1.0
Details
I had called 3 times on 2/21/16 to vizio in regards to trying to link my smart TV to my hot spot. I never had issues before using my phones hot spot. I was told i needed to get a router. I am far from a tech geek and told the service rep that i did not know what a router was. She tried to explain to me. .and i guess i somewhat understood but i was still confused why my hotspot had always worked before. anyway i said ok and the rep THOUGHT she hung...but to my surprise she had a nice laugh at my expense with her coworker. Laughing and saying how i did not even know what a router was!! Ha ha how hilarious. .but who's the *** one who doesn't know how to hang up a phone! ! I have 2 vizio tvs...they will be the last!!!
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Review
#794786 Review #794786 is a subjective opinion of poster.
Reason of review
Poor customer service

VIZIO won't honor their warranty

Purchased a 55" VIZIO television December 2013. October 2014 - had a black line across the top of the TV. Called VIZIO - they ask for 2 pictures - which I sent to them in November. Due to some personal issues - I didn't not follow up with them to make sure they rec'd the pictures. I then resent the pictures in February. Of course, they called to tell me the television was out of warranty. Yes it is but the process started when it was still in warranty. They won't do anything about it. I feel that the company should repair the TV since it was defective only 10 months after purchase.
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Review
#602557 Review #602557 is a subjective opinion of poster.
Product
Vizio Tv
Cons
  • Would not honor their warranty
Reason of review
Poor customer service
Loss
$857

Update by user Dec 04, 2014

My issue is still the same. They insisted it was my fault and didn't offer to help in any way what so ever.

So I have reached a level of acceptance and know for future purposes never to buy Vizio products or recommend them to my loved ones. Also Walmart failed to tell...

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Review
#559834 Review #559834 is a subjective opinion of poster.
Product
Vizio Tv

Contact Vizio Customer Service

Mailing Address:
VIZIO, Inc.
39 Tesla
Irvine, California 92618
United States
Phone:
(949) 428-2525
All Vizio Contacts

Vizio Products and Services Reviews

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