I wish I had see these comments before. Mine also stopped working in less than a week.
I also went through the crap of sending boxes. The first was a 36X5 in broken up box. The second was also the same size that they knew would not fit. Talked to Supervisor who now is going to send third box.
Complained to Amazon they got me to company who sold it . I had to buy another one so I could return old one . Vizio service is like a Eunuch unable to perform. I am also having issues with My Vizio 55 inch screen.
The picture goes black for about five seconds and the sound goes to zero. But first things first
Product or Service Mentioned: Vizio Sound Bar.
Reason of review: Bad quality.
Monetary Loss: $1100.
Preferred solution: Replace it.