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1.5 Based on 96 reviews
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    • Price 6
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    • Customer service 13
    • Dont stand behind their product 7
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I bought a Vizio tv (my 2nd Vizio tv). Based on my current experience, I will never buy their products again. Ever. I recently bought their newest M series model and 5 months after purchasing the tv wouldn't turn on. Finally it turned on but after a pop and smell of something burning. The screen now only lights up a quarter of the screen. I called customer service 4 times to get this issue resolved. After patiently dealing with their so called... Read more

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I had the exact same thing happen to my Vizio 49" model # M49-C1 and its Nov 2016 and they refuse to honor their warranty or even acknowledge there is a problem...They refuse to send a technician out and they refuse to allow me to take it to a Vizio certified repair facility to verify the damage Was Not do to an impact.....The crack and horizontal/vertical lines happened while playing Wii...I also have exhausted contacting Vizio and I even had... Read more

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about two weeks after owing my vizio tv just over a year now i turn it on and got sound and no picture . so i shut it off turn it back on now no sound and no picture . so i unplug it turn it back on and the sound returns still no picture . so i call customer service their steps still nothing comes on picture wise . call them back and they refuse to back up their product and yet again today i call them and was nice and hear the same thing after... Read more

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I had a 37 in Vizio and it just went out and Vizio wouldn't help at all. don't do business with them. I had a 37 in Vizio and it just went out and Vizio wouldn't help at all. don't do business with them. I had a 37 in Vizio and it just went out and Vizio wouldn't help at all. don't do business with them. I had a 37 in Vizio and it just went out and Vizio wouldn't help at all. don't do business with them. I had a 37 in Vizio and it just went out... Read more

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I had a Vizio 70" for a little over 2 years when half of the screen went dark. I had a tech come out and he told be this is a common problem with Vizio's and the panel would need to be replaced at the cost of $2000. I contacted Vizio support by phone and email explaining the problem hoping they would do something since it wasn't very old. I was told that since it was out of warranty there is nothing they would do. I went to an appliance store to... Read more

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  • From mobile
  • Nov 21
  • #959305

2 yr old 55" Vizio. Red Tint. Is this common problem?

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While watching tv, picture and sound went out. Called Vizio. Tv out of warranty (2-1/2 yrs. old). They said they could sell me a new model for a "good" price, but that was all they were willing to do. I asked to speak with a supervisor, they said he was in a meeting and that they would call back within the next hour. That has been 4 days ago, and I have yet to hear back from them. They did sent an email with a case reference, but no... Read more

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I ordered a TV directly from Vizio and had it shipped. It arrived with a cracked screen. Vizio Customer Service inconvenienced me by asking for ten pictures, numerous statements and many phone calls. They then refused the claim on the basis the box had not been opened immediately. They were the most difficult and uncooperative company I have ever dealt with. They not only wouldn't take care of the issue, they had me spend time and effort just to... Read more

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My husband and I bought our Vizio 65" M Series 4K ultra Hd tv a year ago. Priced around $1,500. Of course one day it doesn't turn on and we are a month out of our warranty. We call vizio and they tell us it's common with some of their TVs but it's a easy fix. So we ordered the part the tech came out and couldn't fix our tv. So we are thankful vizio refunded part of the money but then they just tell us it's the panel and that's expensive so go... Read more

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I bought my VIZIO this year in February it is now the end of October. I have 6 VIZIO TVs in my home. This was by far the most expensive TV I have EVER purchased, granted it was only $700 but as a single mom....of two boys....that's a *** load of money!!! My television was apparently hit by a small object. I am not disputing this nor am I saying it did not happen....I have two boys and a dog. I get it....accidents happen. However....If... Read more

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